Returns and Refunds Policy

You may return eligible items within 30 days of delivery for a refund. To start a return, contact us within 30 days of the date your order was delivered.

Items must be returned in their original condition: unworn, unused, with all original tags, packaging, the original packing slip, and any free gifts included with the order. Items that have been worn, scratched, sized, engraved, altered, or used will not be accepted.

For hygiene reasons, pierced earrings are final sale and cannot be returned or exchanged, whether or not the packaging has been opened. This does not affect your rights for items that arrive faulty, damaged, or different from what you ordered - see section 8.

This restriction is shown on each earring product page and at checkout before you complete your purchase.

Email us at bohdan@stainlessjewellery.com with:

• your order number;
• the item(s) you want to return;
• the reason for the return (faulty / wrong item / change of mind);
• a clear, high-resolution photo, if the item is damaged or not as described.

We will reply within 2-3 business days with a Return Merchandise Authorisation (RMA) number and the return shipping address. For return approvals that involve our supplier, please allow up to 5 business days. Please do not ship items back without an RMA - packages sent without authorisation cannot be processed and may be refused.

• Change of mind - you pay the return shipping cost, regardless of order value. We strongly recommend a tracked service (typically $5-$8 via USPS Ground or UPS Ground) - we cannot refund items that do not reach us.
• Faulty, damaged, or incorrect item - we cover return shipping. Send us the photos with your RMA request and we will email a prepaid return label.

Once your return arrives and has been inspected, we will let you know whether the refund is approved. Approved refunds are issued to the original payment method.

Realistic timeline: please allow up to 30 business days from the day you ship the return to the day funds reach your account. The cycle is typically: 3-7 business days transit to our return centre, 3-5 business days inspection, up to 14 business days to issue the refund, plus your card issuer's standard processing time (usually 5-10 business days). Original outbound shipping is refunded only where the item is faulty, damaged, or incorrect.

Where we are unable to refund to the original method (for example because the card has expired), we will arrange an alternative such as a bank transfer or store credit.

We do not offer direct exchanges. If you need a different size, style, or colour, please return the original item for a refund under this policy and place a new order for the item you want - this is the fastest way to get the right piece.

If your item arrives faulty, damaged in transit, or different from what you ordered, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you. Your statutory rights under applicable United States federal and state law are not affected.

• Pierced earrings - final sale for hygiene reasons (see section 3).
• Items returned after the 30-day return window.
• Items that have been worn, used, sized, engraved, or otherwise altered.
• Items returned without an RMA or without the original packing slip and packaging.
• Final-sale or clearance items, where marked as such at purchase (does not affect statutory rights for faulty items).

If your order has not yet shipped, email us as soon as possible - we will try to cancel it. Once an order has been handed to the carrier, it must be returned under the process above.

Email us at bohdan@stainlessjewellery.com. We aim to respond within 2-3 business days.